The battery of my beloved iPhone was broken, it died within hours, this happened like three weeks ago. I went to the tmobile store with my boyfriend and I explained to the guy at the store what was wrong with my phone. He told me that he would sent it to Solid Vision to be repared.
I could choose to get it sent by mail to my home or back to the store. Ofcourse I decided to receive it at home. Let me tell you, wrong choice ! As today I am still waiting for it :(
After two weeks I called tmobile because it was taking very long (plus I got mail that they had already send it !). After calling three times they could tell me that my phone was delivered on september 23rd at 18. My adress is 18E.... I have no idea why they did not have my entire adress, the fools....
The men at the help desk had the nerve to tell me to go look at my neighbors, or as he stated it : "I know lots of people who would keep it without telling it".
I trust my neighbours, but I did asked everyone if they had accepted my package... -Nobody-
Today I called Solid vision (the repairders), the woman at the other side of the line said immediatley: WHAT ?! WE DONT REPAIR IPHONES !! WE DONT HAVE YOUR PHONE. A few seconds later I told her to check my IMEI number and then she saw the repair history. WE DID NO REPAIR. I was confused because I got a mail from tmobile that they DID repair it. But she told me that they couldnt find anything wrong with it.... MORE SHIT... I have to get back to tmobile on that issue....
Today I gave tmobile permission to start an investigation to trace my phone. They better find it, in good condition, or else I'll demand a new one. Because they are responsable.
This whole deal is making me cranky and I just want my phone back...
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